Shipping policy

Shipping Policy

House Of Amigo

At House Of Amigo, we are committed to providing a smooth and reliable shopping experience for you and your pets. Please review our shipping policy before placing an order.

Shipping Destinations

We currently offer shipping to:

Canada
United States

Shipping availability may vary depending on the product and delivery address. If we are unable to ship an item to your location, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Order Processing

Once your order is placed, we begin preparing it for fulfillment.

Processing times may vary depending on product availability, supplier operations, weekends, and holidays.

You will receive an order confirmation email after completing your purchase.

Shipping and Delivery Times

Estimated delivery times depend on the destination, product, shipping carrier, and fulfillment location.

Where available, estimated shipping or delivery information will be displayed during checkout or provided in your shipping confirmation.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to customs processing, carrier disruptions, weather conditions, or other circumstances beyond our reasonable control.

We will communicate significant delays when we become aware of them and provide any remedies required by applicable consumer protection laws.

Shipping Costs

Shipping charges, if applicable, are calculated or displayed at checkout before payment.

Any free shipping promotions are subject to the conditions stated on our website or during checkout.

Order Tracking

When tracking information is available, we will provide it by email after your order has shipped.

Please allow time for the shipping carrier to update tracking information.

Some shipments may have limited tracking updates depending on the carrier and shipping method.

Multiple Packages

Some orders may contain products fulfilled by different suppliers or locations.

As a result, items from the same order may arrive separately and at different times.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible at houseofamigo@gmail.com.

We will try to accommodate address corrections before an order is processed or shipped, but changes cannot always be guaranteed.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges.

Any additional charges that are the customer's responsibility will be disclosed where required by applicable law. Customers will not be charged undisclosed fees by House Of Amigo after checkout.

Delayed, Lost, or Missing Packages

If your order is significantly delayed, appears lost, or has not arrived as expected, please contact us at houseofamigo@gmail.com with your order number.

We will investigate the issue with the shipping carrier or fulfillment partner and work toward an appropriate resolution.

Refunds, replacements, or other remedies will be provided where required by applicable law.