Refund policy

Return & Refund Policy

House Of Amigo

At House Of Amigo, we want our customers and their pets to have a positive shopping experience. Please review our return and refund policy before placing an order.

Change-of-Mind Returns

We do not accept returns or exchanges for change of mind, personal preference, or items that are no longer needed.

Please review product descriptions, sizing information, and available options carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at houseofamigo@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue, and photos where available.

We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or other solution as required by applicable law.

Refunds

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear may depend on your bank or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We may be unable to cancel an order once processing or fulfillment has begun, subject to applicable consumer protection laws.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies customers may have under applicable consumer protection laws, including rights relating to defective goods, misrepresentation, or delivery issues.